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Frequently asked questions
Ordering and Shipping
Payments and Pricing
Customer Support
Events and Author Engagement
Returns and Refunds
Books and Availability
Digital and EBooks
Digital downloads are immediate.
Physical books take 5 working days to print and the delivery time will depend upon the delivery address. See below:
To a UK address:
DPD: Next day delivery as well as pre 10.30 and pre 12.00 options are available.
Royal Mail: First and Second class untracked options, normally 2-5 working days.
The Delivery Group: Economy and Priority options are available, economy is normally 3-4 days and priority is 1-2 days.
Please be aware during busy periods some couriers may experience delayed delivery times
I
To an address in Europe:
Fedex: Economy option, normally 3-5 working days.
The Delivery Group: Untracked and tracked options are available, normally 5-7 working days.
To the US
You will have the following options available;
Fedex: Priority available, normally 1-3 days.
The Delivery Group: Tracked and untracked options are available. Delivery can take up to 8 days and sometimes longer.
Yes:
If you have placed an order from the UK, to go to Europe, you will see the following options;Fedex: Economy option, normally 3-5 working days.
The Delivery Group: Untracked and tracked options are available, normally 5-7 working days.
If you have placed an order to go from the UK to the US, you will have the following options available;
Fedex: Priority available, normally 1-3 days.
The Delivery Group: Tracked and untracked options are available, we also have a US consolidator service which allows us to offer more competitive rates for shipping to the US.
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