Frequently asked questions

Physical books take 10 working days to print and the delivery time will depend upon the delivery address. See below:To a UK address:DPD: Next day delivery as well as pre 10.30 and pre 12.00 options are available.Royal Mail: First and Second class untracked options, normally 2-5 working days.The Delivery Group: Economy and Priority options are available, economy is normally 3-4 days and priority is 1-2 days.Please be aware during busy periods some couriers may experience delayed delivery timesITo an address in Europe:Fedex: Economy option, normally 3-5 working days.The Delivery Group: Untracked and tracked options are available, normally 5-7 working days.To the USYou will have the following options available;Fedex: Priority available, normally 1-3 days. The Delivery Group: Tracked and untracked options are available. Delivery can take up to 8 days and sometimes longer.

YES: If you have placed an order from the UK, to go to Europe, you will see the following options: Fedex: Economy option, normally 3-5 working days.The Delivery Group: Untracked and tracked options are available, normally 5-7 working days.If you have placed an order to go from the UK to the US, you will have the following options available;Fedex: Priority available, normally 1-3 days. The Delivery Group: Tracked and untracked options are available, we also have a US consolidator service which allows us to offer more competitive rates for shipping to the US.

When your order is dispatched from our printer we will automatically send the dispatch information to notify you about your order status and provide tracking details, wherever possible.Some postal options available in the drop down menu will include tracking and you may select one of those at the checkout stage if you wish.

If after 15 working days your book has not arrived then please contact customerservices@redswanpress.com by email and we chase the printer and/or the delivery service on your behalf.

You may see the terms Case Bound PPC and Perfect Bound when choosing the format of one of our books. These are simply printing terms used to describe the type of book binding.Case Bound PPC (Hardback)This is our hardback edition. The pages are securely bound inside a sturdy, rigid cover, with the cover artwork printed directly onto the outside of the book. PPC stands for Printed Paper Case. It creates a durable, high-quality finish that is particularly lovely for children's picture books and makes a great choice for gifts or keepsakes.Perfect Bound (Paperback)This is our paperback edition. The pages are securely glued into a flexible printed cover, creating the familiar, lightweight paperback format. It offers the same beautiful interior pages and illustrations as the hardback edition, but at a lower price.And what about the pages inside?Both our hardback and paperback children's picture books are printed on 150gsm coated paper. This quality paper has a slight sheen that helps colours and illustrations appear bright and vibrant, making it particularly well suited to children's picture books.So, if you see these terms when ordering, simply think:Case Bound PPC = HardbackPerfect Bound = Paperback